Condiciones generales

These General Conditions are subject to the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the defense of Consumers and Users and other laws, Law 7 /1998, of April 13, on General Contracting Conditions and other current provisions.

The portal reserves the right to modify, limit or cancel the terms and conditions applicable to the WEBSITE referred to above. In any case, the conditions that were in force when the client formalized the reservation will apply, or the subsequent ones if these are more favorable for the consumer’s interests.

GAMAD TRAVELS reserves the right to deny or withdraw access to the Portal and/or the Services, at any time and without prior notice to those USERS who fail to comply with these General Conditions.

These conditions will be subject to Spanish legislation. The courts of PALMA DE MALLORCA will be competent to hear any dispute arising from these conditions, except that, in accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the text consolidated of the General Law for the Defense of Consumers and Users, the counterparty has the status of consumer or user, in which case the courts of the consumer’s domicile will be competent.

CONTENTS AND RESPONSIBILITY

GAMAD TRAVELS operates the WEBSITE and, in particular, offers and, where appropriate, supplies the contents, products and services to the USER visiting the WEBSITE in the name and on behalf of prestigious tour operators. In this sense, GAMAD TRAVELS has limited itself to including the service on the WEBSITE. Unless this is explicitly stated, in no case can it be understood that GAMAD TRAVELS directly offers flights, car rental services, package trips, hotel and bus reservations and tourist or similar services.

The purchase of products/services through the WEBSITE means acceptance by the USER of (i) these general conditions, (ii) the particular conditions applicable to the specific type of product/service that is going to be contracted and (iii) the conditions of the product/service provider.

In particular, in the case of low-cost airlines, the use by the client of the WEBSITE to locate flights for the purposes of contracting them implies the direct submission of the client to the general conditions of said airlines and the general conditions of the websites. specific to each of them, including those corresponding to the protection of personal data.

The USER agrees to accept and respect the terms and conditions of purchase established by the supplier with whom the reservation is formalized. Such conditions may include payment of any amounts accrued and compliance with any rules and restrictions on the availability of rates, products or services.

GAMAD TRAVELS makes available to consumers and users an informative program or brochure that contains in writing the corresponding offer on the combined trip and that must include clear, understandable and precise information about the destinations and means of transport, with mention of their characteristics. and class, duration, itinerary and travel schedule.

The suppliers of products or services and the organizers/wholesalers who organize the combined trip, each within the scope of their respective obligations, will be responsible to the USER for compliance with the obligations derived from the regulations in force and the conditions of sale of each of the products and services or package trips that are contracted, without GAMAD TRAVELS assuming any obligation or responsibility with respect to those products or services that it does not provide directly.

The traveler is responsible for complying with government exit, entry and other documentation requirements. GAMAD TRAVELS may incorporate additional specific conditions that will be stated on the WEBSITE.

PURCHASE PROCESS AND PAYMENT METHODS

On the WEBSITE the reservation can be made in Spanish. Most of the fields are free, so the WEBSITE does not have means to identify and correct errors in the introduction of data, for this reason any error made when entering said data will be the responsibility of the USER.

The document in which the contract is formalized by which the client acquires any tourist product or service through the WEBSITE will be sent to the USER by email. In this email you will be given information related to the contracted products and/or services, your locator number, all instructions regarding the payment method, cancellation conditions, other useful information and, where appropriate, the sending of the documentation of your trip.

The purchase of any product will only be effective at the time. GAMAD TRAVELS makes the charge validly depending on the chosen payment method, and it may be canceled by the party until such time. GAMAD TRAVELS.

The available payment methods are:

PAYMENT BY CREDIT OR DEBIT CARD. In debit cards the amount charged is automatically withdrawn from the associated account, in credit cards the USER can have money without having funds in the associated account, and the amount is normally charged at the beginning of the month following the purchase.

ORDINARY BANK TRANSFER. Once the reservation has been made on our website, you must make a transfer within the next 24 business hours for the accepted amount. The transfer concept must include the locator that we will provide you at the end of this reservation. It is necessary that you send us proof of the transfer to the following email infogamadtravels@gmail.com 

PAYPAL. We connect with PayPal where you will need to log in with your username to proceed with the payment. We recommend payment with PayPal as it is one of the safest forms of payment.

DIRECT PAYMENT AT THE HOTEL. The USER may make the payment directly at the hotel when specifically provided for that type of service. GAMAD TRAVELS will request your credit card information ONLY AS A GUARANTEE. The hotel may only use this data to charge cancellation fees in cases of cancellation of the reservation or no-show at the hotel establishment.

Not all of these payment options are always activated, it will depend on the type of product and how far in advance you make the reservation.

The fact of requesting a reservation implies a commitment on the part of the client to authorize the charge for the entire amount of the product, service or combined trip contracted.

RIGHT OF WITHDRAWAL

It is the power that the user has to cancel a contract in certain cases without having to justify their decision or incur any penalty.

By virtue of article 103 section l) of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the right of withdrawal from contracts that refer to the supply of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a date or period of specific execution.

Regarding the transportation of people, according to article 93 k) of Royal Legislative Decree 1/2007, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users, the regulation of distance sales (with the exception of article 98.2) is not applicable to passenger transportation service contracts. Therefore, the right of withdrawal does not apply to reservations for passenger transportation services. Thus, in the event that the USER expresses his/her willingness to cancel the contracted tickets, the cancellation conditions of the company in question will apply.

With regard to combined trips, article 160 of the same legal text provides that the USER may at any time cancel the requested or contracted services, having the right to a refund of the amounts paid, but must compensate the organizer. or to the retailer in the following amounts, unless such resolution occurs due to force majeure

The cancellation of the trip, for any reason that is not attributable to the consumer, gives the consumer the right to terminate the contract with the rights provided.

If the cancellation of the trip is communicated within two months prior to departure, GAMAD TRAVELS must pay the consumer compensation based on the time remaining until departure, which will be at least:

5% of the price of the trip if it occurs more than 15 days in advance and less than 2 months in advance.
10% of the price of the trip, if it occurs between 15 and 3 days in advance.
25% of the trip price, if it occurs within 48 hours prior to departure.
If they do not show up at departure, the consumer and user is obliged to pay the total amount of the trip, paying, where appropriate, the outstanding amounts unless otherwise agreed between the parties.

In the event that the combined trip is subject to special economic contracting conditions, such as chartering of planes, ships or special rates, the cancellation costs will be established in accordance with the conditions agreed between the parties.

There is no obligation to compensate in the following cases:

When the cancellation is due to the number of registered people being less than that required in the brochure or in the contract for the combined trip.
In this case, the agency must communicate the cancellation in writing to the consumer before the deadline set in the brochure or in the contract.

Failing that, the agency must notify the cancellation at least ten days in advance of the departure date.

When the cancellation of the trip is due to force majeure. Causes of force majeure are circumstances beyond the agency’s control, abnormal and unforeseeable, the consequences of which could not have been avoided, despite having acted with due diligence.
INTELLECTUAL AND INDUSTRIAL PROPERTY

GAMAD TRAVELS, by itself or as an assignee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained therein (by way of example, images, sound, audio, video, software or texts; brands or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by GAMAD TRAVELS or its licensors. All rights reserved. By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making them available, of all or part of the contents of this website, for commercial purposes, on any medium and by any technical means, without GAMAD TRAVELS authorization. The USER undertakes to respect the Intellectual and Industrial Property rights owned by GAMAD TRAVELS. You may view the elements of the portal and even print, copy and store them on the hard drive of your computer or on any other physical medium as long as it is, solely and exclusively, for your personal and private use. The USER must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the GAMAD TRAVELS pages.